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FAQ's

Where is your office located or landmark?

We are Centrally located in Mumbai (India) Mahim West  and the Landmark which is very close to P.D. Hinduja Hospital and  

next to Billabong International school.


Why should I book with Trailfinder ?

We always get a better price than you can source direct – If we couldn’t , then there would have been no market for us

Travel agents . Our Travel Agent are IATA accredited staffs  who are qualified  to book and plan a smooth trip for you.

We listen to your needs – Online portals may show you lot of offers but their guidance can be highly subjective. We believe

in personal touch in listening to your needs and working on the same together to offer you the best and ensure quality is

maintained. We are here to help you when things go wrong.

Our job does not end when we complete a sale but begins on the end of sale as we as a Travel Company believe that the

real value of a Travel expert begins when there are crisis such as flight schedule change or any natural calamity

we ensures that you are not just at the mercy of the customer service desk at the airport or hotel or at any destination.


Can I get credit for payment ?

Credit is decided by our credit team depending on your business done with our company for all clients who have signed an

business account with us .

We offer a credit period of 7 days of a weekly cycle to our clients who have a travel turnover of more than 5 lakh per month

and who have signed as account with our company.

 

What is the Process of Signing An Account With Trailfinder ?

Please email us on [email protected] and we will revert back to you at the earliest.

 

How do I pay for any service booked with Trailfinder ?

We have different mode of payment facility for our clients

Online payment through our website 

Bank transfer can be done through IMPS /RTGS / NEFT

Cheque against delivery with minimum 7 days before departure .

Direct Cash deposit in our "ICICI / HDFC " bank account

Swipe You Credit Card / Debit Card at your door step 

Cash against delivery


What is the refund policy ?

The refund on your ticket purchased is subject to the terms and conditions of the ticket issued.

A Non Refundable ticket - is non cancellable ticket and you would get no refund once tickets are issued.

A Refundable tickets - are cancellable tickets wherein you get your refund amount after deducting the cancellation charges and other airline charges if applicable.

All Refund takes from anything to 7 to 15 days working days to be processed as per company policy.

All Refunds are paid only by "Cheque" Issued by Trailfinder in Favor of the Client as per the name on our system.

Trailfinder does not take any responsibility for any refunds which are delayed or pending with any Operating Airlines or Airlines which have ceased its Operations

 

Do you have any loyalty program ?

Trailfinder is the first Travel Company in India to launch a Loyalty & Privilege programme under the name “ Fly & Smile ”

on 15 Jan 2011 for its direct walk in clients which endeavour to improve and provide better discounts and offerings under

this program to all its valued partners.

To know more speak to any of  our consultants , who will guide you through the program and its details.

 

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About Trail Finder
Trailfinder Leisure Pvt. Ltd. is a comprehensive travel organisation offering you a wide range of Holiday, Corporate and other air-travel packages.

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